Our support and maintenance packages are perfect for organisations with anything from 1 to unlimited. As a client you become a member of our company and we will guide you forward in every aspect of your IT and e-business workings. We will inform you of new technologies as and when they arrive and research new ideas on your behalf.
Our maintenance plans provide:
- Telephone support
- Remote support
- On-site support
- Disaster Recovery (as optional add-on)
- Access to specialist advice on hardware/software
- Peace of mind
We are proud of the quality built into and maintained in our product.
We are equally proud of our support and response. When a bug is reported it becomes our top priority to fix it ASAP. Sometimes, for a brief period, a bug will be tracked with the Status of "OPEN". 99% of the time we fix bug reports within 2 days.
HOW TO REPORT A BUG
If you have found a Bug in any of our application, let us know - so we can fix it. Please post the description of the problem at support.ietechng.com. Include the following information when reporting the bug:
- The Release and Build number of Application (from the About window)
- The Platform(OS) you are using.
- A description of the problem and how to make it happen If it would help, attach example files to compare or merge. Perhaps, attach a screenshot that shows us the problem